We welcome thoughtful enquiries and are always happy to assist.

If you have a question about an order, our products, or anything else related to The Ruana's Rose®, please reach out using the details below.

Customer Care

For order enquiries, shipping questions, or general support, please contact us via email:

Email: hello@theruanasrose.com

We aim to respond within 1 - 2 business days, Monday to Friday.

Orders & Shipping Support

When contacting us about an order, please include you order number in your message so we can assist you as efficiently as possible.

Please note:

• We are unable to make changes to orders once they have been dispatched.
• For damaged items, contact must be made within 48 hours of delivery and include clear photographs as outlined in our FAQ.

Collaborations & Wholesale

For wholesale enquiries, press, or considered collaborations aligned with our brand values, please contact us via email with a brief introduction.

Our Approach

The Ruana's Rose® is a small, independent brand. While we may not be able to respond instantly, every message is read and answered with care.

We appreciate your patience and your support of slow, thoughtful commerce.

- The Ruana's Rose®