All orders are lovingly packed and shipped from Queensland, Australia.

We aim to dispatch all parcels within 1 - 3 business days of purchase.

Once shipped, you will receive a confirmation email with your tracking number so you can follow your parcel every step of the way.

Shipping within Australia

We offer reliable, tracked delivery Australia-wide.

Standard Shipping:

• 3-8 business days
• Free STANDARD Shipping Australia ONLY

Express Shipping

• 1-3 business days
• Flat rate: $30.00

Delivery timeframes may vary slightly depending on your location and local postal services.

International Shipping

We currently ship to:

• New Zealand

If your country is not listed, please contact us and we will do our best to assist.

International shipping rates are calculated at checkout based on destination and parcel weight.

Please note our Miron Glass Vessels are only available to Australia and New Zealand customers.

Please also note: International customs fees, duties and taxes are the buyers responsibility.

Packaging

All apothecary vessels are wrapped securely to ensure safe delivery.

We use protective, eco-conscious materials wherever possible.

Delays and Tracking

If your parcel is delayed, please check your tracking link first - most delays resolve on their own.

• The Ruana's Rose® does not offer refunds for delayed delivery.
  

If you need further help, contact us at:

hello@theruanasrose.com

Lost or Stolen Packages

Once parcels are handed to Australia Post or the courier, delivery is out of our control.

If your package is lost in transit, we will assist you in lodging an investigation.

We cannot replace items marked Delivered by the courier.

Incorrect Addresses

Please double-check your shipping details at checkout.

The Ruana's Rose® is not liable for missing parcels due to incorrect addresses.